Wednesday 26 January 2011

Apple TV & Google TV research - awareness holding back adoption

Another tidbit here from the latest Harris Buzz report, this time looking at media streaming in the living room.


Among the 13 items we measured were Apple TV and Google TV, respectively the re-launched and new media streaming technologies from the two tech giants.







There's no doubt in my mind that streaming to the living room TV has a massive future. Whether this is done via set tops or built into the TV itself is a question and, indeed, Google TV operates as both as set top box and built into some Sony sets.

If anyone is going to rule the living room experience then Google and Apple have as good a chance as any. Microsoft has its Media Center experience via Xbox 360 and we shall soon see more Media Center embedded devices coming out.

Media streaming to the living room TV is nothing new. Windows Media Center first appeared in a 2005 edition of their XP operating system, its 10-foot interface and remote contol providing a true sofa-controlled experience. And of course plugging the PC/laptop directly into the TV has been possible since day 1 but mouse controlling and squinting at a distance is not a sofa and living room experience.

One of the issues facing a wider adoption of living room media streaming is awareness and understanding. Being a techie, I understand what this is all about and I can make a reasonable choice as to whether to go for Window Media Center/Xbox 360, Apple TV, Google TV, Popcorn Hour, Netgear, Boxee or DLNA services built into my ethernet-connected Samsung TV.
 
But what about the mass market? What about their awareness and understanding? This is where Harris Buzz comes in - using a Harris Poll survey it's a regular measure of new launches in entertainment, media and technology, with a representative base of 1,000+ GB respondents aged 16-64. This data is from December 2010.


























The first thing we see is that the main thing holding back both Apple's and Google's venture is a substantial lack of familiarity. Less than 1 in 10 in the general public have a strong or deep familiarity with what they're offering. Okay, it is early days for sure and even a long-standing benchmark like BT Vision has only double the familiarity levels.

But it does suggest that if Apple TV or Google TV are to become mainstream living room technologies and not just for the early adopters (like the iPod and potentially over the next couple of years slate devices) then there is a long way to go to educate the market on their products and their benefits.

If you want to know more, don't hesitate to get in touch - details on right-hand pane.

Tuesday 25 January 2011

Latest Harris research shows Kinect awareness & excitement doubling; Sony Move inches forward

Here's a taster from Harris Interactive's latest Buzz research report. In Buzz we measure awareness, discussion buzz and excitement from upcoming and recently launched products and services in entertainment, technology and media. All the data is from a Harris Poll survey, weighted to be representative of the GB population aged 16-64. All survey bases 1,000+ respondents.

In the latest report, we cover 13 items and in this post we'll take a look at two of them: Kinect and Move, the motion control systems for Xbox and PS3.
Let's take a look first at awareness and excitement levels among the GB general public pre and post launch. We conducted the pre-launch survey in July 2010 and the post launch survey in the first week of December 2010.



























We see that Kinect has made a very substantial impact. Its awareness has more than doubled, going up from 17% pre launch to 37% post. It has also managed to more than double its excitement level, increasing from 10% pre launch to 22% post launch.

Kinect's Buzz performance is significantly better than Move. It too has increased, but it has more inched forward than made the type of substantial gain enjoyed by Kinect.

I will post a link to the whole report (pdf) shortly when it's uploaded to the Harris server. In it you will find demographic breakdowns of the data above and how 11 other tech/entertainment products and services perform buzzwise.

If you want more details, get in touch - contact details on right-hand pane.

Monday 17 January 2011

Harris Buzz #3 - released later this week

Harris Buzz is a regular look at what tech, devices, entertainment products and media services GB consumers are getting excited about. The two previous editions can be found here.

The 3rd edition will be released and available to download for free later this week - I'll post a link on this site and share some key insights in a post.

As a teaser, this is the list we've covered for the 3rd edition:
  • Apple TV
  • Google TV
  • Sky 3D channel
  • Sony Move
  • Xbox Kinect
  • YouView
  • BT Vision
  • Blackberry Playbook tablet
  • Halo Reach
  • Call of Duty: Black Ops
  • Fallout: New Vegas
  • Net neutrality
  • Kindle


    Friday 14 January 2011

    Music piracy - carrot & stick approach - a need for a bigger stick?

    Another tidbit here from the Harris Interactive research conducted for the BPI before Christmas looking at music piracy. We've looked before at the extent of music piracy (1.2bn illegal downloads in the UK in 2010), but here we look at why some consumers have stopped using p2p to pirate music.



























    The reasons for this change in behaviour demonstrate that the widespread availability and promotion of legal services - coupled with industry education campaigns designed to reinforce the value of music - are having some impact.  However, with the DEA still not implemented, few downloaders are concerned about any consequences from their illegal downloading, indeed some have stopped using p2p and are using some other source for acquiring the music like via blogs/forums.

    It's a case of the carrots steadily working and being effective for a minority, but the stick (the potential of some type of consequence of illegal activity) really not registering as an effective deterrent.

    The BPI's full report can be found here.

    Thursday 13 January 2011

    Power of YouTube for consuming music

    Interesting data here from Nielsen (full report available here, but email registration required) looking at how consumers are listening to music. It's a big study with 26,600 respondents in 53 markets. The key finding is the prominence of music videos (no doubt YouTube), its incidence outstripping that of piracy and streaming. The figure for "downloading a song without paying for it" is shockingly high - nearly 50%. It also shows the growing prevalence of mobile entertainment, with music playing a critical role.



























    It confirms some ongoing research conducted by Harris Interactive showing the ever growing popularity of YouTube among the UK general public.

    You can find this Fast Forward data, as well as how YouTube viewing compares against a host of other entertainment behaviours, device ownership and content piracy in our series of Fast Forward reports, which are free to download in their entirity (without email registration!) by clicking here.

    Wednesday 12 January 2011

    The changing nature of content piracy - Rapidshare, Megaupload et al

    I was very interested to see a new study from MarkMonitor reported on the BBC which highlighted the growing use of cyberlocker sites like Megaupload and Rapidshare to host pirated content.

    At Harris Interactive, we've been tracking the use of such sites in the UK over the last 2 years to pirate music, movies and video games. Our recent work for the BPI (see here for the press release and here for the BPI's report) also included a very robust volumetric analysis of music piracy by source in 2010.



    We can see that p2p remains the #1 source for music piracy but more than half of all music piracy is via sources other than p2p, and these are likely growing, as indicated strongly by the MarkMonitor study. It only takes a quick Google search to find all this stuff, it's ridiculously accessible and more and more people are taking advantage of it. The BPI's full report has a great deal more data on UK music piracy and how the music industry is responding with truly innovative digital initiatives, like Spotify, to persuade users towards legal channels.

    Tuesday 11 January 2011

    Harris research for BPI reveals 1.2bn illegal downloads in UK in 2010

    We conduct a great deal of research at Harris Interactive on content piracy. Our latest research for the BPI received a massive amount of media coverage before Christmas.

    A pdf copy of the BPI report that showcases a great deal of the research can be downloaded: click here






















    Download this pdf report

    Here is the press release from the BPI that goes with the report (or click here for a direct link):

    New BPI Report Shows Illegal Downloading Remains Serious Threat to Britain's Digital Music Future, 16 December 2010


    The UK’s digital music market continues to expand, but record levels of illegal downloading present a serious threat to the country’s online music future, confirms a major new report – Digital Music Nation 2010 – published by recording industry trade body the BPI today. 

    The report, featuring new research from both Harris Interactive and UKOM/Nielsen, for the first time provides a comprehensive picture of the legal and illegal digital music landscape in the UK.

    The UK is one of the world’s most advanced digital music markets.  With 67 legal services, the UK offers music fans unprecedented choice over how to access their favourite bands online and awareness of digital music offerings is at an all-time high.  Around a quarter of record industry revenues now come from digital. 

    But while the UK digital music market has expanded, widespread illegal downloading means it is growing much more slowly than it ought to be.  The lack of action against illegal downloading continues to undermine the potential for the digital music sector to expand, eroding value for investors, discouraging innovation and harming Britain’s musical culture.  These effects are now felt right across the UK’s creative industries.

    In 2010, illegal music downloading continues to rise in the UK.  The number of people using peer-to-peer software to download music has remained steady, while the use of non-P2P channels such as cyberlockers and MP3 pay sites is rising alarmingly.  More than three-quarters of the music downloaded in the UK is illegally obtained, with no payment to the musicians and songwriters or music companies who invest in them.

    The range and variety of services in the UK’s innovative legal music market is encouraging some migration away from piracy.  But in the absence of any effective deterrent, it is unsurprising that overall, illegal downloading continues to rise.  This confirms the need for the urgent implementation of the Digital Economy Act, alongside industry initiatives that continue to raise awareness of legal services and the value of music.

    Geoff Taylor, BPI Chief Executive, said: “Digital music is now mainstream in the UK, with much to be proud of – nearly 70 legal services and a further increase in the numbers of digital singles and albums set to be sold online in 2010.

    “Yet this growth is a fraction of what it ought to be.  Illegal downloading continues to rise in the UK.  It is a parasite that threatens to deprive a generation of talented young people of their chance to make a career in music, and is holding back investment in the fledgling digital entertainment sector.  

    “As the internet becomes central to many aspects of our lives, including how we access our entertainment, we must decide whether we can afford as a society to abandon ethical values we stand by elsewhere - that stealing is wrong; that creativity should be rewarded; that our culture defines who we are, and must be protected.

    “The creative industries employ two million people in the UK and are the fastest growing sector of the economy.  Urgent action is needed to protect those jobs and allow Britain to achieve its potential in the global digital market.  2011 must be the year that the Government acts decisively to ensure the internet supports creativity and respects the basic rules of fair play we embrace as a nation.”

    Two companies have underlined the challenge of investing in music in a market distorted by unchecked competition from digital piracy.

    Paul Bedford, Investment Director at Ingenious, added: “Our experience of investing directly in recorded music artists has shown us that it remains incredibly risky against a landscape dominated by illegal downloading.  Music remains a ‘hits-driven’ business, but the impact of piracy on sales means even the big hits now struggle to compensate for the misses.

    “The music industry is going through massive structural change, which has destroyed traditional business models.  New models are emerging, driven by scores of new entrants to the market, but it seems clear that continuing action to support rights holders and combat piracy is crucial.”

    Nick Page, Partner at leading business and financial adviser Grant Thornton UK LLP, commented: “Investors need a proven, robust revenue stream to underpin their investment, and in the face of continued piracy the retail music sector struggles to present a digital model that delivers certainty.   It is clear that there is a mismatch between the perceived value of music in the marketplace when consumers can obtain content illegally at little or no cost.”

    Online music comes of age
    Sales of digital singles could well top 160m in 2010, beating 2009’s record of 149.7m by over 10m.  The BPI also expects digital albums to sell around 21m copies this year, easily beating the 16.1m sales total in 2009.  This means the total market would be the equivalent of 370m separate digital tracks.

    Several UK digital music milestones were passed in September 2010 as all-time sales of digital singles soared past the 500m mark and digital albums topped 50m sales in total, according to the Official Charts Company sales tallies.

    2010 also saw the first single track download sell more than a million copies (Black Eyed Peas’ I Gotta Feeling) and more than 19 albums have sold more than 100,000 digital copies, including two (Kings of Leon’s Only By the Night and Lady Gaga’s The Fame) that surpassed 250,000 sales each – according to Official Charts Company data. 

    2010 was the year when digital albums took off.  During Q1-Q3 2010, digital’s share of album sales was 19.6% overall, and by the end of 2010 is expected to pass 20%.  The singles market remains overwhelmingly digital – 99% of single tracks sold during the first three-quarters of the year were digital.

    Digital revenues rise
    BPI figures for the 12 months ending in September 2010 show that digital services now accounts for a big slice of UK record industry revenue - 24.5%, up from 19.2% a year earlier.  Rising levels of income from digital music are not offsetting declining revenues from falling CD sales, however.

    Innovation is helping to drive growth beyond the traditional a la carte music purchase model pioneered by market leader iTunes.  18% of digital income now comes from a mixture of subscription services – like those offered by Napster and eMusic – and the ad-supported services including Spotify and We7.

    Better choice for consumers
    The UK now boasts 67 legal digital music services – believed to be the widest available choice in the world – spanning streaming, a la carte, subscription, bundled and mobile offerings.  Britain compares favourably with Germany (42), Spain (29), France and Italy (both 27) and the USA (20).

    The range of music available to UK consumers on legal services has expanded, drawn from a global catalogue of licensed digital music in excess of 13 million tracks.  Consumers are responding enthusiastically.  In the UK, where the average price of a digital single track download is 82p, the number of different tracks downloaded each week has grown by almost four times in five years.  Spotify now offers users a choice of over 10 million tracks, adding around 10,000 new songs every day.

    The digital repertoire jigsaw is practically complete following the announcement in mid-November that The Beatles’ catalogue was available on iTunes – there are now very few significant artists whose recordings are not available on legal online services.

    Harris Interactive outline the scale of the piracy problem
    In September 2010 BPI commissioned Harris Interactive to conduct an in-depth online survey into the awareness, usage and attitudes towards both legal and illegal acquisition of digital music. Respondents were aged between 16 and 54 and of the 5,393 surveyed, 29% were engaged in some form of unauthorised music downloading.

    Harris Interactive looked at the four main sources of illegal music downloads - P2P, links via forums and blogs to cyberlockers, MP3 search engines and overseas pay sites. 

    23% of all respondents are using P2P to acquire music illegally, the same percentage recorded as research carried out by Harris in February and November 2009.  13% of internet users were using links on blogs, boards or forums to access music illegally from cyberlockers, and 12% using MP3 search engines.  Nearly four out of five illegal downloaders still use P2P as their main way of acquiring music illegally.

    More people are regularly using illegal sources to access music than some of the biggest legal music services on the internet – usage figures show Spotify (18%), Last.fm (15%) and we7 (8%) have many fewer regular users than P2P.

    In the survey, those who use illegal sources admitted to having used each of the four methods to acquire music illegally more, not less, during the last six months.  P2P use recorded a net increase of +7%, whilst astonishing rises in use were found for overseas MP3 pay sites (+36%), MP3 search engines (+28%) and cyberlockers (+15%).

    Huge numbers of tracks being downloaded illegally
    By volume, P2P accounts for 46% of all tracks illegally acquired across the four main sources, compared to 25% for links to cyberlockers, 18% for MP3 search engines and 11% for overseas search engines.

    Harris Interactive calculate that the total number of people in the UK illegally downloading music on a regular basis is 7.7m.  It is likely to be even larger given other methods by which music can be illegally obtained, such as e-mail, instant messaging and newsgroups.

    In total, Harris conservatively estimates that 1.2bn tracks will be illegally downloaded in 2010 – equivalent to a stack of CDs some 74 miles high stretching well into space.  Illegal downloads represent three quarters of all music obtained digitally, when set against BPI’s prediction of 370m tracks in total across singles and albums bought legally by the end of this year.

    UKOM/Nielsen confirm P2P levels stable while non-P2P rising
    UKOM/Nielsen monitors the actual website and application usage of more than 35,000 people in the UK, tracking online behavior both at home and work.  Participants opt-in, knowing that their behavior is being observed, and therefore the panel is not likely to under-represent individuals engaged in heavy illegal downloading.

    However, UKOM/Nielsen found that 6.1m people had used at least one P2P or non-P2P site or application in August 2010 alone, with 4.4m using P2P.  The UKOM/Nielsen research also confirmed that levels of P2P use have remained fairly consistent.  In the last year, tracking of just eight P2P applications shows average users consistently around the 4m level.

    The popularity of sites hosting illegal material has risen dramatically in twelve months.  According to UKOM/Nielsen, visitors to the five most popular hosting sites - Megaupload, Filestube, Rapidshare, Mediafire and Hotfile - have increased by 45% from 1.6m in September 2009 to 2.3m in September 2010.

    Migrating users from the illegal market
    Harris Interactive found that 13% of respondents engaged in some form of piracy had recently stopped using P2P services.  The reasons for this change in behaviour demonstrate that the widespread availability and promotion of legal services - coupled with industry education campaigns designed to reinforce the value of music - are having some impact.  However, with the DEA still not implemented, few downloaders are concerned about any consequences from their illegal downloading.

    The most popular reason given was that ‘better pay services’ were available now (29%), ‘It’s not fair to artists and songwriters (24%), use free streaming services (23%) and social networks more (21%).  By contrast, the current impact of perceived deterrents is negligible - only 12% of people who had stopped filesharing cited worries over being ‘caught’.

    Worryingly, a substantial proportion of illegal downloaders claim not to realise that their actions are unlawful. Nearly half (44%) of all P2P users stated that they believed their actions to be lawful, rising to 69% for those using overseas pay sites and 56% using cyberlockers via board/forums.

    ENDS
    NOTES FOR EDITORS
    1.       This is the estimated retail value of music tracks illegally downloaded during 2010, not the recording industry’s losses from foregone spend, which are estimated by Jupiter Research as £219m in 2010.
    For further information on BPI, please contact:

    Adam Liversage - 020 7803 1326 / 0780 1179032 or email adam.liversage@bpi.co.uk.
    Lynne McDowell - 020 7803 1395 / 0776 3619709 or email lynne.mcdowell@bpi.co.uk.

    About BPI
    The BPI is the representative voice of the UK recorded music business. We are a trade organisation funded by our members - which include hundreds of independent music companies and the UK’s four major record labels. The BPI’s members account for approximately 90% of all recorded music sold in the UK, and globally the UK's recorded music market is the third biggest.

    The BPI also organises the annual BRIT Awards show as well as the Classical BRIT Awards show. The organising company BRIT Awards Limited, is a fully owned subsidiary of the BPI. Substantial proceeds from both shows go to the BRIT Trust, the charitable arm of the BPI that has donated almost £15m to charitable causes nationwide, since its foundation in 1989.

    About Harris Interactive
    Harris Interactive is one of the world’s leading custom market research firms. Known widely for the Harris Poll and for pioneering innovative research methodologies, Harris offers expertise in a wide range of industries including entertainment, healthcare, technology, public affairs, energy, telecommunications, financial services, insurance, media, retail, restaurant, and consumer package goods. Serving clients in over 215 countries and territories through our European, North American and Asian offices and a network of independent market research firms, Harris specialises in delivering research solutions that help us – and our clients – stay ahead of what’s next.

    The study was conducted online by Harris Interactive. Figures for age, sex, education, region and Internet usage were weighted where necessary to bring them into line with their actual proportions in the population. Propensity score weighting was used to adjust for respondents’ propensity to be online.